On the th of May i contacted HP for a problem on my Desktop bought at Circuit City at th end of January 2008. After about 2 hours on the phone they tell me i have to ship to PC back. I do as they order in a prepayed (by hp) box. When i received the PC back it showed severe damage, practically almost all broken; signs shows that it had fall off a shelf. I contact immediately HP and they send me to Circuit to Fix it. Once there CircuiCity tells me they do not work in this way, and it was probably just a way to "fake" me. From there i contact the Customer support and it is said that my case has been escalated to the Manager who is colling me with 48 hours. 10 Days passes without any call, when a lady tells me she is the manager and want me to ship back the PC. I refuse stating that a PC that has fall off a shelf needs to be replaced not just fixed for electronic device will no longer have the expected life. She refuses hanging the phone on my face.

what can i do?
I can't use another Pc due to the expencive software installed on my PC. I can't buy another PC because i don;t have the money to buy all the software again.

In the main time at work they took away the projects that i used to coordinate and have downgraded me, on a "hold-position" to be fired. I'm facing financial consequence due to their actions. What can i do to see justice done?
The computer is so broken that i cannot even be turned on anymore. At Circuit city they refused to touch the PC stating that even a single touch may drive a complete data and part loss.

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Filed under: Electronic Circuit Problems

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